Banking on Value Exchange

Customer experience is subjective. When organizations emphasize on being intuitive towards customer needs, their problems and how they can solve them, that’s when creating intuitive CX becomes the heart of value creation. Get a glimpse of the role of data processing and data management in creating intuitive CX, use cases and industry examples of value creation, and much more in this insightful discussion from SunTec Confluence 2022, moderated by Clinton Abbott, Senior Vice President, Head of Product Management, SunTec Business Solutions, with industry speakers including Beth Coronel, Corporate Banking Group Head, Rizal Commercial Banking Corporation, (RCBC)- Philippines, Tony Poulos, Managing Editor, Disrupting Asia, and Stephen Miller, Senior Director, Cash Management Product, Royal Bank of Canada (RBC). 

Customer experience is subjective. When organizations emphasize on being intuitive towards customer needs, their problems and how they can solve them, that’s when creating intuitive CX becomes the heart of value creation. Get a glimpse of the role of data processing and data management in creating intuitive CX, use cases and industry examples of value creation, and much more in this insightful discussion from SunTec Confluence 2022, moderated by Clinton Abbott, Senior Vice President, Head of Product Management, SunTec Business Solutions, with industry speakers including Beth Coronel, Corporate Banking Group Head, Rizal Commercial Banking Corporation, (RCBC)- Philippines, Tony Poulos, Managing Editor, Disrupting Asia, and Stephen Miller, Senior Director, Cash Management Product, Royal Bank of Canada (RBC). 

Environmental, Social and Governance (ESG) is today a focus area for most corporates and the banking and financial services sector has an important role to play here.  In this podcast, Ben Caldecott, Founding Director of the Oxford Sustainable Finance Programme, unfolds the different drivers of sustainable finance and other insights about greening the financial ecosystem.

Have you ever wondered how customers can be made feel more valued with pricing?
Discover key insights about how relationship-based pricing can be a strategic differentiator, and how it can serve as tool to enable value-based engagement in this discussion between Gilles Ubaghs, Strategic Advisor, Aite Novarica Group and Nanda Kumar, CEO, SunTec Business Solutions, from SunTec Confluence 2022. 

When we speak of volatility in finance, it can extend to different facets, such as the volatility in the market, the customers, the staff within an organization, or even volatility in technology in the form of technology disruption. What are the lessons that financial institutions must take from a volatile world? Find out what Neal Cross, Board Advisor, Corporate, Social and Fintech Entrepreneur, has to say about this from his session at SunTec Confluence 2022.

We recently conducted a survey about ‘Creating Value in a Volatile World' in partnership with Feedback Insights and discussed its findings at SunTec Confluence 2022. This survey was conducted across prominent regions including APAC, NA, and EMEA, with participants from banking, telecom, and insurance industries to understand the impact of volatility in the market and how businesses are strategizing to continue driving value to all stakeholders. Listen to Madhur Jain- SVP Solution Consulting, SunTec, Peter Yorke- SVP-Marketing, SunTec, in conversation with Chandramouli Srinivasan, CEO, Feedback Insights as they take a deep dive into this comprehensive study discussing today's business challenges, the race to delivering unmatched CX even at such turbulent times, and much more.

Cloud technology has been around for years and is almost considered as an industry standard today with increasing digitalization. In this discussion from SunTec Confluence 2022, Alasdair Paterson- Founder & Editor-in-Chief, Fintech Finance, in conversation with Lucas Johnston- Founder, Umber, address if cloud technology must be a default set up in organizations, the role of cloud in fostering seamless interoperability between third-party services in an ecosystem, and much more. 

Customers today  expect greater convenience, the best value for their money, and on-demand personalized services. This has inspired organizations to rethink strategies and humanize customer experience. Listen to Sathish Chandran- President and Global Head – Demand Fulfillment Group, SunTec, in conversation with Kartik Tadepalli- GM Commercial Deposits and Pricing, Commonwealth Bank of Australia, as they unfold insights about how data-driven technology can be an ally to organizations in this discussion from SunTec Confluence 2022.

In this episode, Bruno Marion, a futurist, and expert on global trends, talks about how we can thrive in times of uncertainty in our own capacity, how we can benefit from crisis, and much more. 

To know more about this session from SunTec Confluence 2022, head to our website. 

In order to be resilient to a volatile market, we’re constantly thinking of ways we can be future-ready and minimize the chances of a negative impact. How can organizations think not just about the future, but also evolve into this future?
In this episode, John Sanei, Author and Singularity Faculty Member, speaks about the factors that are keeping organizations from evolving, and much more.

To know more about this session from SunTec Confluence 2022, head to our website.