Banking on Value Exchange

Customers are increasingly open to embrace a multi-bank experience and willing to transfer balances, which is facilitated seamlessly by numerous banks. In the second part of our podcast series, our speakers delve into the pivotal role of personalization in both product and pricing strategies for banks. Join us as we explore the diverse ways in which banks can provide value to customers, delving into the intricacies of enhancing the overall banking experience.

In today's dynamic banking landscape traditional and challenger banks engage in a fierce competition for customer deposits. In this podcast, our host Pulkit Bhardwaj, Associate Director Sales – UK&I and EMEA, SunTec Business Solutions is in conversation with Jonathan Causier, Partner - Head of UK Financial Services, Simon Kucher, and Madhur Jain, EVP and Global Head – SaaS and Solution Consulting, SunTec Business Solutions, as they discuss the evolving strategies that banks are adopting to secure deposits and retain customers. Discover innovative approaches to offer compelling value propositions and deposit offers to customers. Listen now!

In this episode, Dan Gill, CTP, Industry Principal – Banking & Financial Services, SunTec is in conversation with Sergio Infante, General Manager - Regional Sales and EM – Americas, exploring the significance of a Capability Maturity Model (CMM) in account analysis. They delve into how CMM serves as a benchmark, enabling banks to assess themselves against competitors or the market, emphasizing its importance, and how banks can use this model meaningfully.

Customer preferences and needs are evolving rapidly. Dynamic segmentation has emerged as a powerful tool for banks, enabling them to gain deeper insights into their customer’s financial activities and needs.

In this episode, Dan Gill, CTP, Industry Principal – Banking & Financial Services, SunTec and Samuel Davidowitz, Sales Director – US, SunTec address how dynamic customer segmentation can be used in treasury services and how AI can help with account analysis. Listen now!

In this episode, listen to Nikhil Manchanda, Principal Consultant – Solution Architecture, SunTec and Dan Gill, CTP, Industry Principal – Banking & Financial Services, SunTec, delve into the challenges of implementing a modern account analysis platform – from perception and change management to integration. They further discuss contemporary ways to handle integration and if a SaaS deployment is meant for everybody. Listen now!

In part 2 of this podcast episode, our speakers Gaurav Bose, Chief Product Architect – Banking & Financial Services (UKI & Global Growth Markets), Cognizant and Pulkit Bhardwaj, Associate Director Sales – UK&I and EMEA, SunTec Business Solutions, delve into the strategic levers that neo banks are using to compete in these uncertain times where customer stickiness is low and marked by competition from large banks that are launching their own digital entities. They further discuss why banks today require the right technology stack to remain agile and offer personalized offerings to customers. Listen now!

Today banks are battling with eroding customer trust given factors such as bank branch consolidation and the failure of certain large banks. Even as interest rates continue to rise across markets, how are bankers viewing this and what strategies are they using to cope with the interest war?

In this podcast, our speakers Gaurav Bose, Chief Product Architect – Banking & Financial Services (UKI & Global Growth Markets), Cognizant and Pulkit Bhardwaj, Associate Director Sales – UK&I and EMEA, SunTec Business Solutions discuss if interest rates is the only method to retain customers, what banks can do to acquire and retain customers, and why considering customer financial wellbeing and having a human-centric banking approach is key. Listen now!

Virtual accounts can add a layer of complexity to the account analysis process. In our latest episode Samuel Davidowitz, Sales Director – US, SunTec, and Dan Gill, CTP, Industry Principal – Banking & Financial Services, SunTec, discuss the purpose of virtual accounts in the cash management context, some key challenges that banks face when offering virtual accounts to treasury customers, and best practices to adopt in handling virtual accounts in the account analysis process. Listen now!

Agility is a key differentiator for banks today. But several banks grapple to find true agility given the complex industry processes, regulatory constraints, and legacy systems impeding their ability to adapt quickly.

In this episode our host Samuel Davidowitz, Sales Director – US, SunTec, and speaker Dan Gill, CTP, Industry Principal – Banking & Financial Services, SunTec, shed light on why gaining agility requires a mindset shift, how banks can go about revamping their monolithic systems, and how best to gain visibility into corporate treasury customers and products. Tune in now!

 

According to a  recent study, more than half (55%) of companies lose anywhere from 4% to 5% of monthly revenue because of “fragmented payment inefficiencies.” In part two of this podcast series, Balagopal Ravibalan, Senior Principal - Solution Consulting, SunTec and Abhimanyu Julaniya, Senior Director, Simon-Kucher, discuss how payment firms can overcome inefficiencies, the newest opportunities in the space, value drivers, and innovations that are helping businesses reduce costs.